When you book directly you cut out the middlemen. That means no hefty booking fees, taxes are included, and faster communication. Also, you will receive prefrential perks and discounts for future stays.
Frequently Asked Questions
We only require 50% at time of booking. The remaining balance can be paid anytime up to 30 days before your arrival date. If a booking is made within 30 days of arrival, then payment in full is reuired at time of booking. We accept credit cards, Paypal, and wire transfers. Cancellations are easy. Just send us a message! If a booking is cancelled 30 days before arrival you will get 100% refund minus $21 transaction fees. Refunds within 30 days are subject to management approval. We have travel insurance available for a nominal fee that will give you peace of mind when you travel. Feel free to ask us about it!
Check ins are typically after 3 pm and check outs before 10:30 am. We understand that travelling has lots of moving parts and sometimes check ins need to be flexible. We do our best to accomodate late arrivals. Please let us know in advance so we can plan around your ETA. Check out is always by 10:30 am. However, we are always open to communication if you have special needs about suitcases, etc. Please reach out to us and we will see what we can do.
Simple! Message us when you are on your way to the house and we will meet you there to hand off the keys and make sure everything is to your satisfaction. If needed, we can give you tips, answer your questions, etc. Otherwise we will leave you to enjoy your home away from home. For checkout, you leave the keys on the table and pull the door shut after you.
Not at all. Our properties are in prime locations where you can explore and buy what you need all on foot. We are alo conveniently located in regards to mass transit. If a car/taxi is desired we can connect you with local taxi services that can take you anywhere.
Depends on which apartment. Ortigia has a very rigid pedestrian only zone. We know the area well and can send you instructions on where to find parking. The houses outside of Ortigia offer lots of free street parking
Absolutely! We love children. We have baby cots available and also some childproof dinnerware.
Yes. Linens and towels and everything else are provided for free.
We take prevention and safety very seriously. We have increased our cleaning protocol according to reccomendations provided by the WHO. We use the proper disinfectants, masks, gloves, social distancing, and all the best practices suggested for the travel industry.
Smoking is not permitted inside the houses. However, all the houses have some sort of outdoor space where you can smoke (balconies, windows, terrace, etc).